Common trouble shooting(FAQ)
1.Two-dimension code can not be scanned normally Refer to the second way of download application, seach Camhi in APP Store 2.Mobile phone application can not search and add to the camera 1) Confirm you have downloaded the right application
2) Confirm that the camera connected to the camera’s hot spot
3)Confirm the camera and the mobile phone are connecting to the same wifi 3.The camera has no reaction after connecting to camera 1) Confirm the power adapter is a right one
2) Make sure the power supply is normal 4.The camera is offline after adding the device in PC client 1) Confirm the UID of UID is correct
2) Confirm the camera can surfing the Internet normally
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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