Escam QF509 CCTV Security Wifi Camera 2MP 1080P Wireless IP Camera Onvif Indoor Night Vision Two Way Audio Remote Monitor YOOSEE
|Model ：ESCAM G02|
|System||OS||Embedded Linux OS|
|Sensor||1/4 720p Progressive CMOS sensor|
|Video coding||Main stream:1280*720 25fps;Sub stream: 640*352 25fps,320*176 25fps|
|Picture Adjustment||Contrast, Brightness, Saturation ,Flip and Mirror are adjustable,|
|Minimum illumination||0.8Lux/F1.4（colourful mode ）,0.4Lux/F1.4（B&W mode）|
|Bit Rate||CBR/VBR, bit rate range：32-6144kbps|
|Night Vision||Night vision||10pcs IR LED,8m IR distance|
|IR control||IR turned on: night vision view enabled, infrared Ray, ICR auto detect.|
|IR turned off: night vision disabled, infrared ray off, ICR stay in day view mode.|
|Input||Built in microphone|
|Output||Built in speaker|
|Preset Postion||support up to 8 preset postions|
|Network||Network interface||10Base-T/100Base-TX Ethernet interface|
|Online visitor||Support 5 online visitors simutaneoursly|
|IP address||Dynamic IP and static IP address|
|WIFI||WIFI 802.11 b/g/n|
|Onvif||Support Onvif protocol|
|Alarm||Motion Detection||Support 4 independent detection areas (sensitivity 1-100 )|
|Audible alarm||Audible alarm(Sensitivity 1-100 )|
|Alarm linkage||Sending picture to Email;Uploading picture or video to FTP;Saving picture or video to TF card|
|Others||Storage||Support max to 128GB TF Card|
|Humidity||10 ~ 95%RH|
|Package size||195x150x125mm (L×W×H)|
|Weight||Gross Weight ：0.5kg（Note: in kind prevail）|
|Accessories||IP camera*1,Power adapter*1, USB cable*1, Manual*1, Mounting bracket*1, screws*1.|
|System Requirement||System configuration||Windows XP/7/8/10;IOS and Android|
|Only for reference|
FAQ: 1. The camera prompts that “wifi connection failed” 1). Make sure that the distance between the device and router is within the valid range, generally no more than 10 meters, The distance between the device and the router will affect the success rate of the wifi connection, especially if there is a wall or other partition in-between. 2). Make sure that the network can connect to the Internet, it means the phone or computer can access the internet on the same network. 3). If the network can connect to internet, confirm that the network settings without the following conditions: A). 5G wifi B). Enterprise-level encryption C). The SSID(Wifi Name) is hidden D). The Router enables AP isolation, and it limits the wifi access option. Other possible reason: 1). If the SSID(Wif Name) contains Chinese and the message “Failed to connect Wifi” is displayed, change the SSID to a letter or number, reset the device and add the device again. 2). The device does not currently support IPv6 networks, R&D is implementing support for IPv6, please pay attention to our APP and firmware upgrade information. 2. The APP prompts that “Connection timed out” 1). Make sure that the wifi network can connect to the internet steadily. Confirmation method: After connecting the mobile phone to the wifi, Close the 4G network and open the web page to see if the internet can be accessed normally. 2). Restart the router and device. 3). Reset the device and re-add the device . 4). If the problem still exists, please send the device ID( Check the bottom or back label of the device), APP version number, and operation process description to the customer service team. 3. The Camera Prompts that “The device is online already,” But the APP does not forward next, or it prompts that “Wifi connection failed” 1). Make sure that the wifi network can connect to the internet steadily. Confirmation method: After connecting the mobile phone to the wifi, Close the 4G network and open the web page to see if the internet can be accessed normally. 2). Restart the router and device. 3). Reset the device and re-add the device . 4). If the problem still exists, please send the device ID( Check the bottom or back label of the device), APP version number, and operation process description to the customer service team. 4. When connecting the device with AP Connection, The device AP can not be found. 1). The device is not in appropriate Networking Mode, Some device models do not support fast networking (AP Connection). For example, when it is suggested to add devices by “smartlink” in voice prompts and user manual, the device is most likely not support fast networking(AP connection). It is recommended that you select the networking Mode according to the voice 5. During adding device, it is required to input password. But after inputting password, the camera prompts “Password Error” 1) Before adding the device, confirm that the device has been successfully reset. 2). Enter the default password as prompted. The default password is on the device label. If you do not find the default password, you can try the default password “123” or “88888” respectively. 3). After entering the password , the system still prompts the wrong password. Reset the device, re-add the device, and enter the default password as prompted. 4). If the problem still exists, please send the device ID( Check the bottom or back label of the device), APP version number, and operation process description to the customer service team. 6. Add the Internet-connected camera, App prompts “Password Error” 1). Confirm that the first user added the device in any of the following ways: Smartlink, Fast Networking, Wired Connection. A). If yes, let the first user click the Share button in the top right corner of the device list page to share with other users. B). If not, reset and re-add the device. 7.Can be used normally before, but now asked to revise password and the modification fails. A). Enter the new password in the new password field (the new password needs to be 6-30 digits and contains letters and numbers). B). If the password is unsuccessfully changed, reset and re-add the device. 8. When monitoring the camera, it prompts “Network Busy” or ” Configuration failed”. Or the monitoring is very slow 1). If the device is connected via wifi, make sure the distance from the router is within 10 meters, A wall or other partition between the device and the router can affect the connection success rate. 2). Ensure that device’s network upstream speed reaches 50 KB/s, and there are no other devices or applications that occupy bandwidth. 3). Ensure that the downlink speed of the network where the mobile phone is located reaches 50 KB/s. 4). Confirm that the APP and device firmware have been upgraded to the latest version. 5). If the problem persists, please provide the error message screenshot, device ID , APP version number, location of the region, network operator name, operation process, and other information to the customer service team. 6). Our equipment currently does not support IPv6 networks, If it is confirmed that it is a pure IPv6 environment, please replace the network environment. 9. The APP can monitor the device in the same Wifi, but failed to monitor remotely in 4G or other WAN network 1). Confirm that the APP and device firmware have been upgraded to the latest version. 2). If the problem persists, please provide the error message screenshot, device ID,APP version number, and operation process description to the customer service team. 10. When checking the video playback, it prompts that “SD card is not inserted” or “SD card needs to be formatted” or “SD card formation failed” 1). Reinsert the memory cards. 2). Replace with other memory cards. 3). If multiple attempts are made, it is still indicated that no memory card is inserted, but the memory card can be used normally on a computer or mobile phone, Please feedback the information such as the device ID and operation process to the customer service team. 11. How to enable and disable alarm. 1).If you are the owner of the device, you can set the device alarm on and off Turn on the device alarm and operate as follows: A). In the “Settings/Alarm Settings” interface, open the “Receive Alarm Push” switch and turn on the corresponding alarm function (buzzer and motion detection). B). Click the “Defense” button on the device list Interface. (As shown below) Turn off the device alarm and operate as follows: Click the “Defense” button on the Device List Interface. After the voice prompt “Du Du Du”, the “Defense” icon disappears. The alarm is turned off. 12.Motion Detection False Alarm 1). Excluding external interference factors, the operation is as follows: A)、Motion detection false alarm: Check if there are moving objects, floating scraps of paper, branches blown by the wind or changes in light before the device. B)、Sensor false alarms (door sensor, smoke sensor, etc.): Check whether the sensor is abnormal, such as loose or damaged. 2). If there is still a false alarm after troubleshooting external interference, Please turn off the alarm for a while, then turn it on again. 3). If there is still a false alarm, you can feedback the device ID and APP ID, fault description and other information to the customer service person. 13.How to share the device with other users? 1). Please make sure the first user is used “Smartlink”, “Fast networking” or “Wired connection” to add the device; 2) . Choose the device in the device list and click the share icon in the upper right corner to share the device in two ways: A). If friends nearby, ask your friends to scan the QR code. B). If friends not nearby, you can copy and share the link to friends through social tools. Click the link and follow the prompts to install the APP and copy the link, open APP to automatically add the shared device. 14.When checking the shared device, it prompts that “the camera is currently out of use”. 1). Please ask the owner to re-share and add it again.
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1. 1 year guarantee(validness from the purchase date)
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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