1. Download and Install the App a. Make sure your mobile devices are connected to the network properly (Wi-Fi); b .For Android phone users, download the free app by searching “netcam” in “Google Play Store”, scanning the QR-Code on the camera; c. For iPhone or iPad users, download the free app by searching “netcam” in “App Store” or scanning the QR-Code on the package . 2. Connect the IP Camera a. Install the Wi-Fi antenna. Twist the antenna tightly and point it upwards;(For built-in antenna devices or integrated devices, please skip these steps). b. Plug in the power adapter of the IP camera; c. Connect the router (Working Frequency: 2.4GHz,make sure DHCP of the router is on). Insert one end of the Ethernet cable into the router and the other end into the Ethernet port of the IP camera, please wait for about one minute while the cameras is connecting to the router automatically(For devices without Ethernet port, please skip these steps). Cannot Connect To WIFI 1.Please make sure the WIFI Password is correct. 2.Please make sure the router signal is stable (place IP Camera close to your router for first connection is Recommended).The Camera will not work on a 5Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect the Camera to the 2.4ghz channel. Reset Check The IP Camera: please make sure the IP Camera send Waiting for connection message after the plug. If not, we need to reset the Camera. 1.Why Reset: reset is used to boost the IP Camera system, which become more efficient to accept the unknown router and connect it. Reset will erase all user settings including WIFI information, access password, alarm information, arming zones information. 2.The Steps: find the reset hole at the bottom of the device, and then use needle to insert it, press it more more than three seconds after hearing “di” sound, when hearing ‘Reset to be defaulted setting’ sound, reset successfully. 3.After the reset, user can start to connect it by WIFI.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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